Accessibility

Etxebank, with NIF B75091785, has committed to making its website accessible, in accordance with Royal Decree 1112/2018, of September 7, on the accessibility of websites and mobile applications of the public sector, as well as with current regulations on web accessibility.

This accessibility statement applies to the website:
https://etxebank.com/

Compliance status

This website is partially agree with the AA level of the Web Content Accessibility Guidelines (WCAG) 2.1, due to the exceptions detailed below.

Content not accessible

The content below is not accessible for the following reason:

  • Old PDF documentsSome do not fully meet accessibility requirements.

  • Third-party resourcesCertain embedded content is not fully controlled by Etxebank.

  • Decorative images: some lack alternative text or include it in a generic way (e.g., "Image").

  • Links with very little descriptive textExpressions such as "Learn more" may lack sufficient context for screen reader users.

  • Insufficient contrast: in certain texts or secondary buttons the minimum required contrast level may not be achieved (currently under review).

  • Other possible compliance failuresNavigation is not always optimized using only the keyboard, focus is visible on some components that are not highlighted, and status messages are not communicated correctly to screen reader users.

Preparing the declaration

This declaration was prepared in November 2025.

The method used to prepare the declaration has been a self-assessment carried out by Etxebank's own team, relying on automated validation tools and manual reviews.

Notes and contact information

You can submit communications regarding accessibility requirements (Article 10.2.a of Royal Decree 1112/2018), such as:

  • Report any potential breaches by this website.

  • To communicate other difficulties in accessing the content.

  • Submit any other query or suggestion for improvement related to the accessibility of the website.

Contact: info@etxebank.com

Application procedure

If, after making a request for accessible information or a complaint, it has been dismissed, or if the interested party does not agree with the decision taken, they may initiate a claim in accordance with Article 13 of Royal Decree 1112/2018.

The complaint may be addressed to:

  • The Ministry of Economic Affairs and Digital Transformation (Spain), or

  • To the competent authority in matters of web accessibility.

The claims procedure is governed by the Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations, with a maximum term of 20 business days to issue a response.

Optional content

The website is designed to be viewed correctly in the main browsers (Google Chrome, Mozilla Firefox, Safari, Microsoft Edge) and optimized for mobile devices and tablets (responsive design).

The technologies used for building the website include: HTML5, CSS3 and JavaScript.

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